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We are looking for an energetic individual to join our exterior home remodeling company as a Call Center Manager. This person will possess strong leadership abilities and must be willing to lead by example. You will be leading and managing a team of call center reps that set both inbound and outbound appointments. Must have open availability Monday-Friday as well as availability Saturday. The ideal candidate will thrive working a 40-50 hour a week work schedule and will work well under pressure. This position is highly performance-based. For the right candidate, we are offering: * Salary 40 - 60K (base + bonuses). This position is highly performance-based. * Monthly Incentives * Efficiency Bonuses * Rapid Advancement Opportunity * Fun & Family Oriented Company Culture About Us We are an exterior home remodeling company specializing in roofing, siding and windows replacements. Since 1994 providing the best customer experience has been our top priority, but in order to ensure the high standards of our quality services we first have to build a team of reliable and dedicated professionals. We are looking for enthusiastic candidates to join our fun and encouraging team!

Responsibilities

  • Confirming appointments
  • Motivating call center reps
  • Training new hires
  • Holding employees accountable to standards and benchmarks
  • Jumping in to get the required numbers satisfied
  • Maintaining customer information in company’s CRM

Qualifications

  • Excellent time management skills and ability to adhere to a schedule
  • Self-motivated and results driven
  • Proven track record managing a call/customer service center
  • 1 year of call center or tele-sales experience highly preferred
  • Recruiting and Hiring Skills
  • Training Proficiency
  • Willingness to lead by example on the phones
  • Ability to work nights and Saturday mornings
  • High school diploma or equivalent required

Benefits

  • Health Insurance
  • 401K
  • Paid Holidays

Incentives

  • Weekly/Monthly Bonuses

Hours

40

Salary (in USD)

$40000 to 43000 Per Year

Apply for Call Center Manager
  • If interested in this position, please send your resume, along with salary requirements and a cover letter.

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